In today’s fast-paced digital world, businesses need to have an effective help desk to support their customers. With the ever-increasing use of smartphones, having an Android app for help desk support is more important than ever. In this article, we will explore the best Android app for help desk that can help businesses streamline their customer support process and improve customer satisfaction.
3 Best Android App For Help Desk
Below is a compiled list of 3 Best Android App For Help Desk for your consideration, which have undergone rigorous testing and evaluation by our team of experts.
1. HappyFox Help Desk 2.0
HappyFox Help Desk 2.0 has been introduced as a new and improved mobile help desk platform. It offers a cloud-based customer support system with enterprise-grade ticketing and knowledge base software. HappyFox has been rated as the best help desk software by PC Magazine for five consecutive years. The platform is used by more than 12,000 companies in over 70 countries across various industries. With HappyFox Helpdesk 2.0 App, support agents can access their tickets on mobile, view ticket details and history, add private notes, and track their weekly performance. Customers can also receive quick responses to their concerns through ticket updates.
2. HubSpot CRM: Grow better
Powerful and easy-to-use sales, service, and marketing tools are available to create remarkable customer experiences. Calls can be made directly from the app using a mobile or HubSpot number, with Caller ID and real-time notifications when a contact opens an email. Efficiency can be increased by saving time on admin and using the HubSpot keyboard to insert meeting links and snippets. Mobile inbox access is available, along with the ability to create tickets and reply to conversations, assign tickets, and collaborate with a team. Reports can be viewed and progress towards goals tracked with forecasts. The app can be used for 2FA and to learn and get certified in marketing, sales, and customer service with HubSpot Academy. Business cards can be effortlessly scanned, new contacts, companies or notes added anytime, and social media posts scheduled and reviewed on various platforms. Hundreds of thousands of customers in over 120 countries are growing their business using HubSpot.
3. IT HelpDesk – ServiceDesk Plus
A smart way to access your IT helpdesk application is now available on android mobile devices. ServiceDesk Plus allows you to manage and close your help desk tickets, record information, and have a bird’s eye view of all the details in a single pane. End users can also log in tickets, chat live, and ask questions from within the ticket. You can create custom views for convenience and keep track of your response and resolution SLAs with the SLA status flags. The app is Pink verified and can be easily downloaded and installed for a world-class help desk experience. A demo of the mobile app is also available. A free 30-day trial is available for download.